Cricbd FAQ – Get Complete Answers to the Most Frequently Asked Questions

No. Only one account is permitted per mobile number. Any attempt to create multiple accounts using the same number or device will result in all associated accounts being suspended, and deposited funds may be forfeited.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes just 3–5 minutes.

For security purposes, your account will be logged out automatically after a period of inactivity. Checking the "Remember Me" option keeps you logged in for longer. Try clearing your browser cache and logging in again. If the issue persists, contact our support team.

KYC verification is not required for smaller transactions. However, for large withdrawals, identity verification via a national ID card or passport will be required. Completing your KYC in advance saves you the hassle later.

The minimum deposit on cricbd is 100 BDT. Deposits can be made through any mobile banking service available in Bangladesh, and no deposit fees are charged.

Deposits are typically credited within 5–15 minutes. If it takes longer, try refreshing the page and logging out then back in. If the issue persists, take a screenshot of your deposit and contact us via Live Chat.

No, cricbd does not charge any deposit fees. However, your mobile banking provider (such as bKash, Nagad, etc.) may apply their own send money charges — these are governed by the respective provider's terms.

Minimum withdrawal is BDT 500. Regular members have a daily maximum limit of BDT 50,000. VIP members enjoy higher limits. Full details on monthly limits are available on the registration page.

A withdrawal may be declined for the following reasons: unmet bonus wagering requirements, incomplete KYC verification, or mismatched account details. Contact our support team to find out the exact reason — we will explain and help you resolve it.

Winnings from bonuses are subject to specific wagering requirements before withdrawal. Your own deposited funds can be withdrawn at any time (above the minimum threshold). Full details are available on the Terms & Conditions page.

A wagering requirement means you must place bets totalling a specified multiple of your bonus before you can withdraw it. For example, a 30x wagering requirement on a 1,000 BDT bonus means you need to wager 30,000 BDT in total before becoming eligible to withdraw.

Yes! When someone registers using your referral code and makes their first deposit, you'll receive a referral bonus. Share it with friends and family — it's a win for both of you.

Yes, most bonuses have an expiry date. Welcome bonuses generally must be used within 30 days. Daily bonuses expire within 24 hours. Any bonus not used before it expires will be forfeited.

No, you can also play games on mobile directly through your browser. That said, downloading the cricbd app delivers better performance — faster loading, smoother navigation, and push notification support.

Don't worry if you get disconnected mid-game. Once you reconnect, the game will resume from where it left off. If a spin or bet had already been placed, the result will have been recorded and saved.

RTP, or Return to Player, is the percentage of total bets a game returns to players over the long run. For example, a 95% RTP means that, on average, 95 BDT is returned for every 100 BDT wagered. This figure is calculated across millions of spins — it does not guarantee a specific outcome on any single round.

VIP point validity depends on your activity. Extended periods of inactivity may cause points to decrease. Playing regularly keeps your points active. Visit the VIP page for full details.

Yes. VIP members receive withdrawals within 1–4 hours, enjoy higher daily limits, and benefit from exclusive cashback and priority support. The higher your VIP tier, the greater the rewards.

To close your account, go to Settings and use the Self-Exclusion option, or contact our support team directly. It is advisable to withdraw any remaining balance before closing your account.

The fastest way to reach us is through the Live Chat on our website — available 24/7 in English. You can also email us at [email protected] — we typically respond within 1–4 hours.

Go to the "Responsible Gaming" section in your account settings to set deposit limits, loss limits, session limits, and cooling-off periods. For more details, visit our Responsible Gaming page.